CIRQ, an accredited International Organization for Standardization (ISO) audit and certification body and a subsidiary of the Insights Association, has announced that M3 Global Research, Fort Washington, PA, has been recertified to the ISO 20252:2019 Standard. Valid through April 2029, the certification reinforces M3’s ongoing commitment to quality and its position at the forefront of market, opinion, and social research, as well as advanced data analytics.
Widely recognized as the global benchmark for research quality, ISO 20252:2019 sets the standard for rigorous, transparent, and consistently managed project delivery through defined frameworks and processes.
M3’s recertification reflects the strength of its Research Process Management System, which is fully aligned with ISO 20252:2019 requirements. The scope of certification spans core research functions, including sampling (with access panels), fieldwork, self-completion, and data management and processing, in accordance with Annexes A, B, E, and F.
“At M3, our teams view ISO certification as a key part of the standards that support the delivery of research across global markets and ensure clients can place confidence in our work,” said Anton Richter, CEO of M3 Global Research. “This recertification is evidencing our commitment to quality and reflects the discipline our people apply to information security and privacy as we continue to expand internationally.”
“M3 is one of our longest-standing clients, and it’s exciting to see their continued growth reflected in the expanded scope of their certification,” said Juliana Wood, Managing Director of CIRQ. “These sites are now covered not only by ISO 20252, but also ISO 27001 and ISO 27701, underscoring M3’s commitment to quality, security, and privacy across its global operations.”
M3 USA, Inc., including M3 Global Research, QQFS, m360 Research, Ekas, and All Global (collectively “M3”), is a global market, opinion, and social research organization. M3 maintains panels of healthcare professionals across the U.S., UK, Asia, Europe, and Australia, and provides recruitment and research support services in more than 70 countries worldwide. In addition to healthcare providers, M3’s panels include patients, caregivers, and general consumers.
The recertification includes multiple global business units:
• United States: M3 USA Corporation (dba All Global; dba M3 Global Research)
• United Kingdom: M3 Medical Holdings Ltd (t/a All Global); M3 (EU) Ltd (t/a M3 Global Research)
• Australia: Ekas Pty. Limited (t/a Ekas Marketing Research Services)
• Sweden: Qualitative and Quantitative Fieldwork Services AB (QQFS)
• India: M-Panels Research Services Pvt Ltd (m360 Research)
The certification scope has also been expanded to include newly integrated entities:
• Germany: pharma-insight GmbH
• France: Med Planet
Panels operated by M3 Global Research, QQFS, and Ekas are branded “M3 Global Research,” while m360 Research operates “m-panels” and All Global operates “All Global Circle.”
About M3
M3 is a global provider of data collection and project management services spanning quantitative and qualitative research methodologies. Its capabilities include advanced statistical and attitudinal approaches that support clients across multiple industry sectors in delivering high-quality insights and decision-making support.
About CIRQ
A subsidiary of the Insights Association, CIRQ (the Certification Institute for Research Quality) was established to provide assessment and certification services to market research firms seeking certification to ISO 20252 and ISO 27001. A non-profit entity, CIRQ is committed to providing timely, thorough, and impartial assessments of its customers' research process management or information security management systems regarding certification to corresponding standards. CIRQ was established in compliance with all ISO requirements for certification bodies that provide auditing and certification services and is fully accredited by ANSI’s National Accreditation Board. To conform to its mandate of objective and impartial audits to these ISO standards, CIRQ is independently operated and managed under the oversight of an independent Board of Directors and submits to annual moderation by external authorities on ISO certification bodies.