CIRQ, an accredited International Standards Organization (ISO) audit and certification body that is a subsidiary of the Insights Association, has announced that Russell Research has been recertified to the ISO 20252:2019 Standard—Market, opinion and social research, including insights and data analytics.
ISO 20252 addresses market research stakeholder needs and includes data practices, ethical requirements, and clauses on data management security that align with the EU’s General Data Protection Regulation (GDPR). ISO 20252:2019 establishes globally recognized terms, definitions, and service requirements for project management in research organizations. Processes outlined in ISO 20252:2019 are designed to produce transparent, consistent, well-documented, and error-free methods of conducting and managing research projects. Russell Research was originally certified to the ISO 20252 Standard in November of 2014. This recertification will extend to December of 2026.
Headquartered in East Rutherford, NJ, and with an office in Virginia, Russell Research is a full-service market, opinion, and social research organization that provides a full range of quantitative and qualitative research services in the United States and internationally.
“My partner Marc Goulet and I are thrilled that Russell Research has been re-certified to the ISO 20252 Standard by CIRQ” commented John De Biasio, President of Russell Research. “The certification highlights our dedication to meeting our clients’ needs while maintaining the highest ethical standards, and continuously improving analysis, project management, and data security. It also recognizes the hard work of the Russell team in conducting and managing research projects at the highest quality level.”
About Russell Research
Founded in 1946, Russell Research provides a host of quantitative services, including online, in-person, mail, and telephone research. Qualitative services include focus groups, in-depth interviews, and online bulletin boards. The company’s client base is comprised of private enterprises and local, state, and federal government agencies. Focus Crossroads, a division of Russell Marketing Research, has a phone center, which makes calls across North America and a focus group facility at the East Rutherford, N.J. location.
About CIRQ
A subsidiary of the Insights Association, CIRQ (the Certification Institute for Research Quality) was established to provide assessment and certification services to market research firms seeking certification to ISO 20252, ISO 27001, and ISO 27701. A non-profit entity, CIRQ is committed to providing timely, thorough, and impartial assessments of its customers' research process management or information security management systems regarding certification to corresponding standards. CIRQ was established in compliance with all ISO requirements for certification bodies that provide auditing and certification services and is fully accredited by ANSI’s National Accreditation Board. To conform to its mandate of objective and impartial audits to these ISO standards, CIRQ is independently operated and managed under the oversight of an independent Board of Directors and submits to annual moderation by external authorities on ISO certification bodies.