Companies certified to the ISO 20252 Market Research Standard have benefitted in the following areas. Join us to learn about the process of certification from those who have done it. Ample time has been allocated for your specific questions.
International Recognition – The International Organization for Standardization (ISO) is recognized worldwide as the authority on quality management. The ISO Research Standards are accepted and in some cases required globally.
Risk Mitigation – A documented ISO quality system manages variables and delivers “proof” of adequate controls including data protection and security.
Increased Revenue – Studies have shown that ISO-certified companies experience increased productivity and improved financial performance, compared to uncertified companies. This is due to less re-work, improved employee production and greater client satisfaction leading to repeat business, especially in industries partial to standardized processes and quality controls.
Increased Efficiency – Companies that go through implementation have given a lot of thought to their processes and how to maximize quality and efficiency; once in place, anyone can follow easily, making training, transitions, and trouble-shooting easier.
Employee Morale and Training – Defined roles and responsibilities, accountability of management, established training systems and a clear picture of how their roles affect quality and the overall success of the company, all contribute to more satisfied and motivated staff and ease of training new recruits.
Supplier Relationships and Control – ISO quality certification requires a company to have procedures in place to ensure that a supplier understands the requirements of the ISO research standards as they relate to the work provided. Mutually beneficial supplier relationships are one of the key attractions to certification.
Documentation – Ensures consistency throughout production and accountability of all staff. This also guarantees traceable records are available in case of errors or omissions or to repeat a study.
Consistency – All processes from cost quotation or proposal to client deliverables are defined, outlined and documented, minimizing error.
Global Management – Provides a tool for managing global offices, multiple project teams, and outsourced suppliers to a level of quality consistent with company protocol.
Valued Credential – Certification to the ISO standard(s) provides third party proof of your quality commitment. Your company will be differentiated in the marketplace with this unique and respected global credential.