Kapiche is a new feedback analytics platform for Insights and Experience
teams to get deep contextual insights from all of their feedback channels -
think surveys, social media, review sites and contact centers.
Compared to traditional methods, Kapiche will reduce your time to
insights by 97%. There is no manual coding, no prebuilt industry models or hand
reading thousands of customer comments required. Ever.
It shows you exactly what users think of the experience you’re
delivering, as well as the impact it is having on the metrics you care most
Insights and Experience teams from Zappos, Cox Communications and
Nextdoor, plus all the biggest brands in Australia, use Kapiche to deliver an
unparalleled view into their customer insights programs.
Finally, a feedback analytics platform that actually works.