NEXT unites early adopters from corporate research departments, agency partners, and technology solutions specialists who embrace innovation to advance the power of insights.

NEXT will explore how insights can spot future consumer trends and how we can take on a central role in creating cultures of change and evolution.

NEXT delivers new ideas, practical solutions, and creative concepts readily applicable to the work of all attendees.

We’ll also devote time for the important consideration of what insights will look like five years from now.

Sessions will demonstrate innovation across the entire research process – from data collection to insight socialization – and YOU can be a part of it!

Don't miss this opportunity to present innovative work, expertise on vital skills, strategies to manage change and inspire innovation, and share your perspectives on future driving forces in our industry.

Much is happening at the intersection of UX, CX & Insights but there's not always enough understanding, coordination, or communication amongst the departments, practitioners or leadership to ensure a customer-centered mindset is driving key business decisions and organizational growth.

What's the remedy? “X” marks the spot.

This forum brings UX, CX & Insights together with content and conversations to foster development of a unified voice of the customer. 
View the X 2020 Program

Featuring experts rooted in each discipline, sessions will help you and your teams:

• Appreciate the various processes, roles, skill sets, and stakeholders at play
• Break down silos that isolate you from opportunity and success
• Identify and rally organizational champions of your capabilities
• Recognize and utilize commonalities between departments
• Simplify messages that decision makers can embrace and carry forth
• Harmonize the customers’ voice to influence action

Both days will culminate with facilitated and open forums where you can meet and talk directly with peers working across the CX / UX / Insights spectrum.

Through gaps in understanding and communication slip opportunity. The opportunity to truly be customer-centric and not only share but activate on essential insights across your organization.

Elevate your value and the value of your practice by joining with fellow CX, UX, and Insights professionals at X!