On February 5, 2018 MSP airport set a record number of passengers departing. Despite the enormous demands placed on MSP, the day was a resounding success. Learn how understanding customer expectations turned a challenge into a victory.
About the Event:
This evening presentation will offer you a chance to unwind and spend some time with your peers. There will be heavy appetizers, cash bar and an entertaining presentation from Steven Gentry, Customer Experience and Operations Analyst, from the Metropolitan Airports Commission, on exceeding customer expectations at MSP airport the day after Super Bowl LII.
5:15 - 5:45 Registration, networking, drink and dine
5:45 - 6:45 Presentation
6:45 - 7:15 Questions, networking, close
IA Members - FREE (please make sure to pre-register as this event is open to a max of 50 attendees)
Non-Members - $20
For further details or questions, contact: Deb Connelly 763-478-4697 or Deb@ResearchShop.net