All cancellations must be received in writing before 5:00 pm EST on October 11, 2021. The Insights Association will issue a credit voucher for the full amount of your payment, which may be applied towards registration fee at any future Insights Association event held within 12 months. In lieu of a credit voucher, at your request, Insights Association will issue a refund which is subject to a $300 cancellation fee. Cancellations received after 5:00 pm EST on October 11 are non-refundable. If you are unable to attend, you may send a substitution. Substitutions must be received by email to and can be made until the start of the event.