Email replies that show up a week later. Video chats full of “oops... sorry no you go” and “can you hear me?!” Ambiguous text-messages. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?
Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible - or are they? In her interactive session, Erica combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language. In person, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.
Employee satisfaction has hit all time lows this year. While we assumed much of this data was due to the pandemic, research shows that poor workplace digital communications were actually the key contributor to job dissatisfaction. In this session, Erica Dhawan will introduce you to 21st century digital body language skills to ensure we all thrive, lead and communicate in our hybrid marketplace -- which we all know is here to stay
● Understand your collaboration style and the digital body language signals you may be broadcasting (even if you don't intend to!)
● Create cultures of maniacal clarity across email, phone, IM, text, video and even live meetings
● Develop a collaboration and employee engagement strategy that fosters valuable relationships, both in-person and online
● End cultures of useless meetings, missed deadlines, and digital misunderstandings