IA NEXT 2019 June 13-14, 2019 in Chicago

How to Integrate Voice into Your Customer Experience, Part I...

The emergence of smart speakers and virtual assistants have brands scrambling to secure their place in the new world of voice shopping.

For providers of insights, voice will be a new way to engage in meaningful and natural two-way conversations on the consumers’ terms.

But how?

Get guidance on both ‘Voice UX’ and survey design from leading experts in the field.

See live demonstrations of voice-powered surveys and learn details on pilot projects launched on Alexa and Google Assistant.

 

Speaker(s)

  • Frank Kelly – Ipsos

    Global Head of Products, Ipsos Operations

    Within his role as Global Head of Products, Frank is responsible for directing the global marketing portfolio through strategic planning and branding initiatives. He oversees marketing, communications, advertising, client materials, and online media platforms.

    Previously, Frank served as Senior Vice President, Global Panels at Lightspeed where he oversaw client and panel operations throughout the Americas region. He was instrumental in the integration of the TNS 6th dimension and the Lightspeed online panel businesses, which began with a merger announced in mid-2009.

  • Dylan Zwick – Pulse Labs

    Chief Product Officer & Co-Founder, Pulse Labs

    Dylan has led product from the start of Pulse Labs and he’s overseen testing on every voice application upon which Pulse Labs has worked.

    He was previously the Director of Data Science for Overstock.com where he built and ran the data science team. He loves figuring out and understanding how customers behave so that he can help make their lives better. He received his Ph.D. in mathematics from the University of Utah and M.S. and B.S. degrees in physics, statistics, and mathematics from Stanford University where he was a President’s Scholar.

  • Paul Cornwell – Voice Metrics

    CTO & Co-founder, Voice Metrics

    Paul's software career has been focused on building engaging, interactive products in fields such as Audience Response, Sales AI/Automation and Machine Learning.  Paul co-founded Voice Metrics, which provides a platform for businesses to connect data to Voice Assistants, supporting Siri, Alexa, and Google Assistant. Voice Metrics’ most recent product is SurveyLine – Surveys By Voice which allows any company to create surveys to be taken by voice.   

See the full conference schedule
IA NEXT 2019
Thursday, Jun. 13, 2019
1:00pm to 1:30pm CDT