CIRQ, an International Standards Organization (ISO) audit and certification body that is a subsidiary of the Insights Association, has announced that Australia-based Stable Research has been recertified to the ISO 20252:2019 Standard—Market, opinion and social research, including insights and data analytics.
This marks the fourth CIRQ-certified company to have gained initial certification under the previous ISO 20252 framework and be recertified under the new standard. ISO 20252 was updated and streamlined in 2019 to be more relevant to current market research stakeholder needs and include new data practices, ethical requirements, and additional updated clauses on data management security that align with the EU’s General Data Protection Regulation (GDPR). ISO 20252:2019 establishes globally recognized terms, definitions, and service requirements for project management in research organizations. Processes outlined in ISO 20252:2019 are designed to produce transparent, consistent, well-documented and error-free methods of conducting and managing research projects.
Headquartered in Sydney, Australia, Stable Research is a market, opinion and social research company providing qualitative recruitment services, data collection services and research operational support to the Australian research industry and its affiliated client base both locally and internationally. CIRQ is a recommended ISO standards certification services provider of AMSRO (Association of Market and Social Research Organisations), of which Stable Research is a member.
“CIRQ and our local auditor were very collaborative throughout our recertification process and we are delighted with the outcome, especially as our organisation was audited during remote working conditions during the COVID-19 pandemic. We are proud to be one of the first organisations to recertify to this new standard – and that we achieved this without any non-conformance findings!” commented Stable Research CEO Katie Ferro. “Stable Research has a reputation in the industry for outstanding processes which support our quality approach to recruitment and research. Clients will be delighted that we are early adopters of this streamlined version of ISO 20252.”
The certification covers Australia. Services covered are sampling, including access panels, fieldwork, and self-completion to be attested to in accordance with Annexes A, B and E of ISO 20252:2019.
“Despite the many challenges presented by conducting international business during a worldwide pandemic, we have continued to complete audits in what has been a busy and productive spring,” noted Juliana Wood, Managing Director of CIRQ. “Everyone at Stable went above and beyond – as did our auditor – to ensure work progressed in a timely manner and 100% remotely.”
About Stable Research
Founded in 1992, Stable Research provides people and data for a range of research styles including Face to Face, Product Clinics and Online. Driven by key investments in technology, the company has grown markedly in the past decade with the Stable Soapbox Panel up to 100,000 members and a staff that now numbers 25. Stable is a member of AMSRO (Association of Market and Social Research Organisations).
A subsidiary of the Insights Association, CIRQ (the Certification Institute for Research Quality) was established to provide assessment and certification services to market research firms seeking certification to ISO 20252:2019 and ISO/IEC 27001:2013. A non-profit entity, CIRQ is committed to providing timely, thorough and impartial assessments of its customers' quality management or information security management systems in regard to certification to corresponding standards. CIRQ was established in compliance with all ISO requirements for certification bodies that provide auditing and certification services. To conform to its mandate of objective and impartial audits to these ISO standards, CIRQ is independently operated and managed under the oversight of an independent Board of Directors and submits to annual moderation by external authorities on ISO certification bodies.