CIRQ, an International Standards Organization (ISO) audit and certification body that is a subsidiary of the Insights Association, has announced that Reason Research has been recertified to the ISO 20252:2019 Standard—Market, opinion and social research, including insights and data analytics.
This marks the first CIRQ-certified company to have gained initial certification under the previous ISO 20252 framework and be recertified under the new standard. ISO 20252 was updated and streamlined in 2019 to be more relevant to current market research stakeholder needs and include new data practices, ethical requirements, and additional updated clauses on data management security that align with the EU’s General Data Protection Regulation (GDPR). ISO 20252 establishes globally recognized terms, definitions, and service requirements for project management in research organizations. Processes outlined in ISO 20252 are designed to produce transparent, consistent, well-documented and error-free methods of conducting and managing research projects.
“In line with our mission to be our healthcare clients’ first choice for custom market research, we are delighted to be the first company recertified with CIRQ to the new ISO standard. Adherence to ISO 20252:2019 gives us the firm footing to deliver on our mission and confidence that our team can use our quality management system to ensure healthcare companies obtain the market research insights they need,” says Gary White, CEO.
Located in Philadelphia, PA, Reason Research provides full-service market research services to pharmaceutical, biotech & medical device clients. The company’s expertise spans custom quantitative and qualitative methodologies in the U.S. and globally, with physicians and other healthcare providers as well as patients and consumers.
The scope of Reason Research’s certification covers sampling, including access panels, fieldwork, self-completion, and data management and processing.
About Reason Research
For 16 years Reason Research has provided a wide variety of market research services to pharmaceutical, biotech and medical device companies. The company executes study design, analysis and reporting in-house and works with a network of trusted partners for translations, online recruiting and data collection. Along the way, it has developed long-term relationship with clients based on trust and outstanding performance.
A subsidiary of the Insights Association, CIRQ (the Certification Institute for Research Quality) was established to provide assessment and certification services to market research firms seeking certification to ISO 20252 and ISO 27001. A non-profit entity, CIRQ is committed to providing timely, thorough and impartial assessments of its customers' quality management or information security management systems in regard to certification to corresponding standards. CIRQ was established in compliance with all ISO requirements for certification bodies that provide auditing and certification services. To conform to its mandate of objective and impartial audits to these ISO standards, CIRQ is independently operated and managed under the oversight of an independent Board of Directors and submits to annual moderation by external authorities on ISO certification bodies.