CIRQ, an International Standards Organization (ISO) audit and certification body that is a subsidiary of the Insights Association, has announced that ICF Incorporated has been recertified to the ISO 20252:2019 Standard—Market, opinion and social research, including insights and data analytics.
ISO 20252 was updated and streamlined in 2019 to be more relevant to current market research stakeholder needs and include new data practices, ethical requirements, and additional updated clauses on data management security that align with the EU’s General Data Protection Regulation (GDPR). ISO 20252:2019 establishes globally recognized terms, definitions, and service requirements for project management in research organizations. Processes outlined in ISO 20252:2019 are designed to produce transparent, consistent, well-documented and error-free methods of conducting and managing research projects.
Headquartered in Fairfax, VA, ICF offers full service quantitative and qualitative survey research services to government, commercial, and nonprofit clients primarily located in the US. This certification covers domestic survey research and survey operations practices managed from
The company’s Rockville MD, and Burlington, VT, offices, with data collection operations in Martinsville, VA, Bryan, TX, and Seattle, WA, along with virtual call centers in multiple locations.
ICF’s certification covers sampling, including access panels, fieldwork, self-completion and data management and processing to be attested to in accordance with Annexes A, B, E and F of ISO 20252:2019.
“ICF’s clients rely on us to provide the facts, data and independent analysis they need to overcome their biggest challenges and further their missions,” said Elaine Haemisegger, ICF senior vice president. “We are one of the few U.S. public sector survey research organizations certified in the latest ISO 20252 standard, which means clients can rest assured that we will consistently deliver reliable, secure, transparent, well-documented quality assurance processes and procedures compliant with the latest industry standard.”
ICF is a global consulting services company with over 7,000 full- and part-time employees. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. The company combines unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.
A subsidiary of the Insights Association, CIRQ (the Certification Institute for Research Quality) was established to provide assessment and certification services to market research firms seeking certification to ISO 20252:2019 and ISO/IEC 27001:2013. A non-profit entity, CIRQ is committed to providing timely, thorough and impartial assessments of its customers' quality management or information security management systems in regard to certification to corresponding standards. CIRQ was established in compliance with all ISO requirements for certification bodies that provide auditing and certification services. To conform to its mandate of objective and impartial audits to these ISO standards, CIRQ is independently operated and managed under the oversight of an independent Board of Directors and submits to annual moderation by external authorities on ISO certification bodies.