CIRQ, a subsidiary of the Insights Association, has awarded certification to Lightspeed Health for compliance to both the ISO 20252 Standard for Market, Opinion and Social Research and the ISO 26362 Standard (Access Panels in Market, Opinion and Social Research).

The scope of Lightspeed Health’s certification for ISO 20252 and ISO 26362 covers full-service healthcare market research, both primary and secondary research, including both qualitative and quantitative methodologies as well as the Health Care Provider (HCP) panels operated by Lightspeed Health. These services are provided on a global basis.

Interventional and non-interventional research, which are audited by a competent authority, such as FDA (U.S.), EMA, MHRA (UK), BfArM (Germany), ANSM (France), AEMPS (Spain) and AIFA (Italy), are outside of the scope. This certification applies to the operation described above in the US and UK.

“We are extremely pleased about ISO certification which makes us the only global fieldwork panel provider with dual accreditation. This is the best and easiest way to ‘prove’ our quality assurance to our clients and put us in the market leader position on quality standards,” stated Jennifer Carrea, Lightspeed’s Chief Executive Officer of the Americas and Global Health.

ISO 20252 establishes globally recognized terms, definitions, and service requirements for project management in research organizations. Processes outlined in ISO 20252 are designed to produce transparent, consistent, well-documented and error-free methods of conducting and managing research projects.

ISO 26362 specifies the terms and definitions, as well as the service requirements, for organizations and professionals who own and/or use access panels for market, opinion and social research. It develops the criteria against which access panel providers can be evaluated and against which the quality of access panels can be assessed. ISO 26362:2009 is applicable to all types of access panels, whether recruited and used online (e.g. via internet) or offline (e.g. via telephone, post or face-to-face interaction).

Adherence and certification to such standards provides a basis of confidence for clients and other constituencies that the work produced is being executed with quality processes and controls in place.

Implementation of this ISO standard improves an organization’s productivity and efficiency by creating clear lines of accountability, reducing errors and rework, shortening cycle times, and reducing costs. The internationally recognized standard also provides a basis for subcontractor evaluation and can enhance global competitiveness.

About CIRQ

A subsidiary of the Insights Association, CIRQ was established to provide assessment and certification services to market research firms seeking certification to ISO 20252, ISO 26362 and ISO 27001. CIRQ, a non-profit entity, is committed to providing timely, thorough, and impartial assessments of its customers' quality management systems or information security management systems in order to make a determination regarding certification to corresponding standards. All CIRQ auditors for ISO 20252 and 26362 have extensive experience in the market research industry. All ISO 27001 auditors are certified lead auditors and have comprehensive information security credentials. CIRQ has been established in compliance with all ISO requirements for certification bodies that provide auditing and certification services. In order to conform to its mandate of objective and impartial audits to these ISO standards, CIRQ is independently operated and managed under the oversight of an Advisory Board and submits to an audit against ISO/IEC 17065 Standard for Conformity assessment Requirements for bodies certifying products, processes and services conducted by external authorities on ISO-certification bodies. 

About Lightspeed Health

Lightspeed Health leverages its industry expertise and local market knowledge to reach key stakeholders for both your quantitative and qualitative research needs. As trusted partners, we understand that it is our job to make research flexible and easy for our clients. It is our mission to use our experience, talent and passion to help you illuminate insights so that you can make your most important business decisions. By combining our healthcare industry specialization with the panel expertise and global strength of Lightspeed, Lightspeed Health empowers our clients by shining a light on today’s complex healthcare environment. Headquartered in Warren, New Jersey, Lightspeed Health is part of Lightspeed, the global leader in digital data collection.

For More Information: Contact: Jennifer Ward, Managing Director, CIRQ: 631-642-0542.