CIRQ, a subsidiary of the Insights Association, has awarded certification to ICF, a global consulting and technology services provider, for compliance to the ISO 20252 Standard for Market, Opinion and Social Research.

ISO 20252 establishes globally recognized terms, definitions and service requirements for project management in research organizations. Processes outlined in ISO 20252 are designed to produce transparent, consistent, well-documented and error-free methods of conducting and managing research projects.

“ICF is proud to be one of the first U.S.-based survey research firms to attain the ISO 20252 certification,” said John Boyle, senior vice president for ICF. “We are committed to producing the highest quality survey research work with integrity and compliance. ISO 20252 compliance offers proof that our processes and procedures are conducted according to industry-recognized best practices and assures our clients that we deliver consistent, reliable, secure and transparent research services.”

The scope of ICF’s certification encompasses the firm’s survey research organization including all aspects of research design, data collection implementation, data management/data analysis and project management.

ICF helps clients around the globe conceive, develop, implement and improve solutions that address today’s pressing health, social, economic, and national security issues. In the field of survey research, ICF provides comprehensive services to government at all levels as well as universities, nonprofits and commercial organizations. The firm has expertise in all data collection modes﹘telephone, mail, web, in-person and mixed-mode designs, and operates a centralized operations center with 500 CATI (computer-assisted telephone interviewing) stations, along with additional satellite centers and distributed interviewers. 

Adherence and certification to such standards provides a basis of confidence for clients and other constituencies that the work produced is being executed with quality processes and controls in place. Implementation of this ISO standard improves an organization’s productivity and efficiency by creating clear lines of accountability, reducing errors and rework, shortening cycle times and reducing costs.

About CIRQ

A subsidiary of the Insights Association, CIRQ was established to provide assessment and certification services to market research firms seeking certification to ISO 20252, ISO 26362 and ISO 27001. CIRQ, a non-profit entity, is committed to providing timely, thorough, and impartial assessments of its customers' quality management systems or information security management systems in order to make a determination regarding certification to corresponding standards. All CIRQ auditors for ISO 20252 and 26362 have extensive experience in the market research industry. All ISO 27001 auditors are certified lead auditors and have comprehensive information security credentials. CIRQ has been established in compliance with all ISO requirements for certification bodies that provide auditing and certification services. In order to conform to its mandate of objective and impartial audits to these ISO standards, CIRQ is independently operated and managed under the oversight of an Advisory Board and submits to an audit against ISO/IEC 17065 Standard for Conformity assessment Requirements for bodies certifying products, processes and services conducted by external authorities on ISO-certification bodies.

For More Information: Contact Jennifer Ward, Managing Director, CIRQ: 631-642-0542